Technical Support

Featured Services

 Service Hotline

400-6869-759

We look forward to hearing from you.

Dedicated Team

AiKe factory professional-team support

100+ engineers + after-sales service team

7*24h uninterrupted phone response

Adequate spare-parts supply

Dedicated Team

Expert Level

High R&D investment

Continuous product iteration

Service-engineer assurance

Technical-support assurance

R&D core-team and expert assurance

Expert Level

Professional Service

Five-star after-sales service certification

One-to-one professional customer service in each province

Full record of customer service files

2-hour after-sales response

48-hour on-site handling

Professional Service

Free equipment repair, free parts replacement

For man-made damage or natural wear, only original-price material cost is charged

Free training, regular follow-up, and inspection support

From the date of purchase, the product enjoys lifetime free maintenance service

Original-factory engineers conduct regular on-site inspection, testing and maintenance every year

Proactive follow-up and filing, with manual customer service following up to resolve issues